Last updated: July 2024

At The Fam Pet, accessible from https://thefampet.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

Who We Are

Our website address is: https://thefampet.com. We are an e-commerce store powered by WooCommerce, focused on delivering quality products for pets and pet lovers.

What Personal Data We Collect and Why

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you’re using it. Their privacy policy is here: https://automattic.com/privacy/.

Orders and Checkout

When you make a purchase, we collect the following:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely via [Stripe/PayPal/etc.])
  • Order details and history

This data is used to:

  • Fulfill orders
  • Provide customer support
  • Process payments securely
  • Prevent fraud

Media

If you upload images to the site, avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract such data from images on the site.

Cookies

We use cookies to:

  • Save your preferences
  • Keep you logged in
  • Store your cart and checkout data
  • Improve site experience

Examples:

  • Comment cookies last for one year.
  • Login/session cookies last for 2–14 days.
  • WooCommerce uses cookies to keep track of cart data.

You can disable cookies in your browser settings, but some features of the site may not work properly.

Embedded Content from Other Websites

Articles or pages may include embedded content (e.g. videos, images, articles). Embedded content behaves as if you visited the originating site directly.

These websites may collect data, use cookies, and track your interaction, especially if you’re logged in to their platform (e.g., YouTube, Facebook, Instagram).

Who We Share Your Data With

We do not sell or rent your personal data.

We may share information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Shipping providers (e.g. USPS, UPS)
  • Email marketing tools (e.g. Mailchimp, if subscribed)
  • Anti-spam services (e.g. Akismet or CAPTCHA providers)

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • Comments and metadata: indefinitely
  • Orders: stored as long as needed for legal, tax, or customer service purposes
  • Registered user data: stored in your user profile and visible/editable by you

What Rights You Have Over Your Data

If you have an account or have left comments, you may request:

  • An exported file of the personal data we hold
  • That we erase any personal data (excluding data we must retain for legal or security reasons)

To submit a data request, contact us at: support@thefampet.com.

Where Your Data Is Sent

  • Visitor comments may be checked by an automated spam detection service.
  • Payment information is processed securely through third-party gateways.
  • Order fulfillment data is shared with logistics partners.

Security

We implement reasonable technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure payment gateways
  • Access control for admin accounts

Contact Information

If you have privacy-related questions, data requests, or complaints, contact us at: support@thefampet.com.